How do I convert OCBC to 2FA?

Dear Valued Customer,

Table of Contents

Select ‘More Services’
Select ‘Internet / Mobile / Phone Banking’
Select ‘Internet / Mobile Banking 2FA Services’
Select ‘2FA Token Switching’
Select either ‘SMS Token’ or ‘Hardware Token’ and follow the on-screen instructions.

How do I request a new OCBC token?

I have a faulty token/ I lost my token. How do I get a replacement?

Complete the Manage OCBC Velocity Account Form.
Submit the original form, along with the defective token to any of our branches or mail to the address indicated on the form.

Does OCBC still issue token?

Can I get a replacement token? Yes you can. However, we like to recommend you to switch to OCBC OneToken instead of replacing your physical hardware token.

How do I change my device to OCBC token?

Simply download the OCBC Mobile Banking App on the new mobile phone, log in using your login ID and password, then register for OCBC OneToken using the new device. Once this is done, the OCBC OneToken will be automatically disabled on the old mobile phone.

How do I activate OCBC token without hardware token?

Step 1: Login to the OCBC Digital app.
Step 2: View settings.
Step 3: Activate your OCBC OneToken.
Step 4: Enter your SMS one-time password (OTP)
Step 5: Enter your 6-digit card PIN for your selected card.
Step 6: Your OCBC OneToken will be fully activated after 12 hours.

How do I get my OCBC access code?

Via Internet Banking:

Go to ocbc.com/reset.
Fill in the online form with the following details:
Under the drop down menu, select “Retrieve Online Banking Access Code”, and click “Next”.
Click on “Accept” after reading the Terms and Conditions.

How much is a replacement OCBC token?

Office no. (for lost or faulty OTP token) Replacement fee of S$20.00 applies.

Can I bank transfer without token?

You can still login and perform your Online Banking activities without the new token. For customers who have been sent the new token, you have 30 days to activate your token and you will need it only for the transactions listed here.

How do I activate my digital token?

Click on the steps to view screens

Launch your digibank App and select Digital Token.
Tap on Set Up Now.
Log in to digibank Mobile with your Touch / Face ID or digibank User ID & PIN.
Tap on Set Up Now.
Enter the 6 digit Email OTP sent to your registered email address.

How do I activate my OCBC OTP?

Launch OCBC Malaysia Business Mobile Banking App. Select the ‘Set your password’ hyperlink and proceed following the on-screen instructions. Enter the SMS One-Time Password (OTP) and tap ‘Submit’. Tap on ‘Activate Now’ when prompted to set up OCBC OneToken.

What is new hardware token for OCBC?

OCBC OneToken
OCBC OneToken is a digital security token that replaces the hardware token and SMS OTP – for a seamless, secure banking access to OCBC Velocity (Business Internet Banking) and Business Mobile Banking.

How do I activate my OCBC internet banking?

Step 1: Sign up for a Digital Banking account.
Step 2: Fill in your ATM/credit/debit card details (Last 8 digits of card no.
Step 3: Fill in your personal details, enter the generated captcha and tap on “Next”
Step 4: Accept the Terms & conditions / Reset your Online Banking PIN or Access Code.

What is OCBC one token key?

OCBC OneToken is a digital security token that replaces the hardware token and SMS OTP – for a seamless, secure banking access to OCBC Velocity (Business Internet Banking) and Business Mobile Banking.

What is hardware token OCBC?

How can I activate 1 token?

You can activate via the following 3 methods….Using SMS OTP and Card PIN:

Login to OCBC Mobile Banking app.
Select “Activate with SMS OTP and card PIN”
A 6-digit Activation PIN will be sent to your mobile number via SMS.
Enter the 6-digit Activation PIN on screen.
Enter your 6-digit card PIN for your selected card.

How do I register a token?

Select the Hardware Token method. Then enter the token serial and the OTP displayed in the HW Token screen. Enter the OTP code provided by your token application under the QRCode. And click on Register button.

How do I activate my OCBC access code?

Log in using your Access Code and PIN.
Click on Customer Service at the top menu > Online Banking settings > Change Access Code.
Key in your new Access Code and click ‘Submit’
To complete your request, use OneToken, or key in the OTP from your mobile phone/hardware token. Use your new Access Code to log in from now.

How does OCBC digital token work?

With the digital token, you can view your account balance, make or approve transactions on-the-go. The digital token is now in your mobile phone. With the digital token, you can view your account balance, make or approve transactions on-the-go.

How can I get access token from bank?

To get an Access bank token, follow the steps below:

Visit the Access bank branch where you hold an account.
Seek the help of an agent at the bank and request a token application.
You will be given the token application form to fill.
Kindly fill the application with the correct details.

Can I use my physical hardware token instead of OCBC onetoken?

However, do take note that you can only use the physical hardware token on our online banking platforms until 31 March 2022. Hence, we recommend switching to OCBC OneToken instead of replacing your physical hardware token. You can activate your OCBC OneToken even without your physical hardware token.

What is 2-factor authentication (2FA)?

What is 2-Factor Authentication (2FA)? 2FA is a security feature that provides greater online protection to online and mobile banking users. With 2FA, users are required to input a One-Time Password (OTP), and this acts as a 2nd level of user authentication.

How do I get 2FA tokens for online banking?

There are 2 intuitive and easy-to-use 2FA tokens for a simple, secure and convenient online banking experience. You can choose to use a hardware token to generate your OTP, or have it sent via SMS to a designated mobile phone number. If you apply for online banking at an OCBC ATM, you will be prompted to choose your preferred 2FA token.

How do I activate OCBC onetoken?

Step 1: Login to OCBC Internet Banking. Step 2: Tap on “Approve transaction” on the push notification sent to your mobile phone. Step 3: Go to Customer Service > Manage OCBC OneToken > Request for Token Key. It will be mailed to your registered address with the Bank. What if I did not activate OCBC OneToken?