How do I contact TFL by phone?

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UK: 0343 222 2222 (TfL call charges)
International: +44 (0)343 222 2222.
Textphone: 020 7649 9123 (if you have impaired hearing)

Can I renew my PCO licence online?

We recommend that you make your renewal application using our new online functionality. You will need to start your application by registering online. You will be asked to provide some personal details so we can create an account for you and link your licence to your account.

How long do I wait to receive my PCO licence?

between 12-16 weeks
It generally takes between 12-16 weeks for your PCO application to be fully processed.

How do I renew my PCO driving licence?

PCO Licence Renewal

Read through thoroughly and sign the declarations.
Send your renewal application form in before the expiration of your current PCO-licence.
Remember to send both the Licence Fee and the Application Fee with your completed form.
A new DBS (CRB) check is required (as they only have a validity of 3 months)

How do I renew my PHV licence?

Refer to the Step-by-step Guide to Renew Vocational Licence via GoBusiness Licensing Portal (PDF, 1.3MB).

Step 1: Visit GoBusiness Licensing portal and login with your Singpass or Login ID.
Step 2: Click “Licence Application”, and then “Renew Expiring Licence”.
Step 3: Click on your vocational licence.

What is TFL email address?

We provide a separate email address ([email protected]) that allows us to quickly identify and respond to enquiries and complaints from disabled customers.

How do I contact TfL private hire Licence?

Applicants or licensees

email us at: [email protected].
Call us on 0343 222 4444.

Can I drive before my licence arrives?

Do I Have to Wait For My Driving Licence to Arrive to Drive? No. Once you’ve passed your test, it’s legal for you to drive. You don’t have to wait for your driving licence to arrive.

How do I renew my TfL licence?

Please phone us on 0343 222 5555 (TfL call charges). To ensure your licence is renewed in good time, we now issue all application packs four months before the expiry date. Once you receive the form from us, please apply to the Disclosure and Barring Service (DBS) for a criminal records check.

How do I check the status of my TfL licence?

You can call us on 0343 222 4444 (TfL call charges) to: Check the progress of your application or renewal Change your name or address Inform us of a change in your medical health Apply for an exemption Request a replacement licence Notify us of any convictions, cautions or charges

How do I contact the TFL customer service?

You can call us on 0343 222 4444 (TfL call charges) to: Check the progress of your application or renewal. Change your name or address. Inform us of a change in your medical health.

How do I return my licence discs and paper licence?

You must return the licence discs and paper licence to this address: Visit our web page for existing private hire operators. All taxis and private hire vehicles, that are more than 12 months old (from date of manufacture) at the point of licensing, are required to pass two MOT tests a year as a condition of continued annual licensing.